Last updated: 6 August 2026

​

The Tseu Collective is built around personal recommendations and relationships, so great care is taken with the information shared with the business. This policy explains what information is collected, how it is used and the choices available to you.

​

The Tseu Collective is operated by Min Yee Tseu, who is responsible for the use of your personal information. Questions about this policy can be sent to minyee@tseucollective.com or [business address].

​

What information is collected and why

Depending on how you interact with The Tseu Collective, information collected may include:

• your name, email address, telephone number and billing or delivery address;

• details of orders, bookings, payments and correspondence;

• information provided about wine preferences, cellars, budgets or other requirements;

• dietary, allergy, accessibility or other information needed for an event;

• marketing and cookie preferences; and

• basic technical information about how the website is used.

​

Payment card details are processed securely by the payment provider used at checkout. The Tseu Collective receives confirmation of payment but does not store full card details.

​

Personal information may be used to:

• process and deliver orders;

• provide advisory services;

• arrange tastings, dinners and other experiences;

• respond to enquiries;

• manage payments, refunds and complaints;

• meet legal, accounting and tax obligations;

• protect the website and prevent fraud; and

• improve the products and services offered.

​

Information is used where necessary to fulfil a purchase, booking or service; comply with the law; support legitimate business purposes such as customer service, security and record-keeping; or where consent has been given, including for optional cookies and marketing.

​

Information about allergies, health or accessibility requirements will be used only to make the relevant arrangements and with consent where required.

​

Who information is shared with

Information is shared only where reasonably necessary to provide a product or service, operate the website or meet a legal obligation. This may include:

• The Oxford Wine Company, which stores, prepares and dispatches wine orders on behalf of The Tseu Collective;

• delivery and courier companies;

• Wix and other website or technology providers;

• payment processors;

• venues, caterers and partners involved in an event or experience;

• accountants, insurers and professional advisers; and

• public authorities where disclosure is required by law.

​

For example, The Oxford Wine Company and the relevant courier may receive a customer’s name, contact details, delivery address and order information.

​

Personal information is not sold or rented to third parties.

​

Some service providers may process information outside the United Kingdom. Where this happens, providers will be used that apply legally recognised protections for international transfers.

​

Marketing

Recommendations, invitations and other marketing communications will only be sent where you have chosen to receive them or where The Tseu Collective is otherwise legally permitted to do so.

​

You can unsubscribe at any time using the link included in an email or by contacting The Tseu Collective directly. This will not prevent communications needed to complete an order, booking or service.

​

You have the right to object at any time to the use of your information for direct marketing.

 

Cookies

This website uses essential cookies needed for security, checkout and other basic functions. It may also use optional cookies for analytics, functionality or marketing.

​

Where consent is required, optional cookies will not be used unless you choose to allow them. Cookies can be accepted, rejected or managed through the cookie banner, and preferences can be changed at any time through Cookie Settings.

​

How long information is kept

Personal information is retained only for as long as it is reasonably needed.

​

Order, payment, booking and accounting records will normally be kept for up to six years. General enquiries will usually be deleted after two years if they do not lead to an ongoing relationship.

​

Information about allergies, dietary requirements or accessibility will normally be deleted shortly after the relevant event unless it is needed to deal with an incident or complaint.

​

Marketing information will be retained until you unsubscribe or ask for it to be removed. A limited record of an unsubscribe request may be kept to ensure that no further marketing is sent.

​

Your rights

Depending on the circumstances, you may have the right to:

• copy of the personal information held about you;ask for a

• have inaccurate or incomplete information corrected;

• ask for information to be deleted;

• ask for its use to be restricted;

• object to certain uses of your information;

• receive certain information in a portable format; and

• withdraw consent at any time.

​

These rights are not absolute and may depend on why the information is being held.

​

The Tseu Collective does not use personal information to make solely automated decisions that have legal or similarly significant effects.

​

To exercise any of these rights, email minyee@tseucollective.com.

​

Security

Reasonable technical and organisational measures are used to protect personal information from loss, misuse and unauthorised access.

​

Access is limited to those who need the information, and established providers are used for website hosting, payments, fulfilment and communications.

​

Complaints

Please contact The Tseu Collective first with any concerns about how personal information has been handled so that the matter can be investigated and resolved.

​

You also have the right to complain to the Information Commissioner’s Office, the UK’s data-protection regulator.

 

Changes to this policy

This policy may be updated as the business, website or legal requirements change. The latest version will always be published on this website.